Distance Sales Agreement

Article 1 — Parties

This Distance Sales Agreement ("Agreement") has been concluded electronically between the SELLER and the BUYER, whose details are set out below, in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation.

SELLER (hereinafter referred to as "Site", "Seller" or "ELS Çiçek Dünyası"): ELS Çiçek Dünyası — a commercial enterprise that sells fresh flowers, plants, bouquets, wreaths and related products through its website.

BUYER (hereinafter referred to as "Buyer", "Customer" or "Consumer"): a natural or legal person who purchases products by placing an order electronically through the website. Buyer information consists of the details declared in the order form.

Article 2 — Definitions

In this Agreement; "Ministry" refers to the Ministry of Commerce, "Law" refers to the Consumer Protection Law No. 6502, "Regulation" refers to the Distance Contracts Regulation (Official Gazette 27.11.2014/29188), "Site" refers to the ELS Çiçek Dünyası website, "Service" refers to the ordering, preparation and delivery processes of the products for sale, "Product" refers to fresh flowers, plants, bouquets, wreaths, potted plants and similar products for sale, "Order" refers to the purchase request made by the Buyer through the Site, "Payment Institution" refers to iyzico Payment Services Inc.

Article 3 — Subject of the Agreement

The subject of this Agreement is the determination of the rights and obligations of the parties in relation to the sale and delivery of the product(s) ordered by the Buyer electronically from the ELS Çiçek Dünyası website, in accordance with the Consumer Protection Law No. 6502 and the Distance Contracts Regulation. The Buyer accepts, declares and undertakes that they have read and been informed about the basic characteristics of the product, the sale price, the payment method and the delivery conditions, and have given the required consent electronically.

Article 4 — Seller Information

Seller Trade Name: ELS Çiçek Dünyası. The Seller's contact information (address, phone, email) is published and kept up to date on the website's contact page and footer section. The delivery service area is within Antalya city limits. Payment transactions are processed through iyzico Payment Services Inc. secure infrastructure, and card information is not stored by the Seller.

Article 5 — Product Information and Specifications

The type, quantity, specifications and price of the product for sale are indicated on the order summary screen. Product images are representative; seasonal variations in colour, size and structure of natural flower products may occur. Equivalent flowers may be used depending on seasonal availability. The Seller undertakes to deliver products of appropriate quality and aesthetics for the order. Taxes (VAT) on products are included in the sale price; delivery charges are stated separately.

Article 6 — Price and Payment Terms

Product prices are indicated on the website including VAT. The delivery fee is determined based on the neighbourhood and delivery time selected during ordering and is shown separately on the order summary screen. The total order amount consists of the product price plus the delivery fee. Payment is made exclusively by credit card or debit card through the iyzico secure payment infrastructure. All payments are protected with 3D Secure. Instalment payment option is available; instalment terms are subject to your bank's policies. The Buyer's card details are never stored, viewed or recorded by the Seller.

Article 7 — Delivery Terms

Deliveries are made only within Antalya city limits, on the delivery date and time selected during ordering. The order is taken into the preparation process after payment confirmation. The preparation and delivery process can be tracked in real time from the order tracking page. Delivery is made at the recipient's address specified in the order form. If the recipient is not at the address, the product may be delivered to a doorman or neighbour. If delivery cannot be completed, the Seller informs the sender and offers alternative solutions. An additional fee may apply for orders with custom time selection. In cases of force majeure (natural disaster, adverse weather, curfew etc.), delivery time may be extended; in this case, the Seller bears no responsibility for delays.

Article 8 — Right of Withdrawal

The Buyer has the right to withdraw within 14 (fourteen) days from the date the distance contract is established, without giving any reason and without paying any penalty, pursuant to Article 48 of Law No. 6502 and the Distance Contracts Regulation. The Buyer wishing to exercise the right of withdrawal must notify the Seller in writing (by email, phone or post) within this period. If the right of withdrawal is exercised, the product price shall be refunded to the Buyer within 14 days at the latest from the date the product is returned to the Seller, using the same payment method.

Article 9 — Exceptions to the Right of Withdrawal

Pursuant to Article 15 of the Distance Contracts Regulation, the right of withdrawal cannot be exercised in the following cases: (a) Products that may deteriorate quickly or are likely to expire — fresh flowers, bouquets, live plants and similar natural products fall within this scope. (b) Products customised or prepared specifically for the consumer — custom-designed bouquets, products with written card messages, and personalised wreath inscriptions fall within this scope. (c) Products whose packaging has been opened, damaged or that are non-returnable after delivery. Fresh flower products are by nature in the perishable goods category and are, as a rule, excluded from the right of withdrawal. However, the Seller will initiate an exchange or refund process for products that are damaged at delivery or do not match the order, upon photo-documented application.

Article 10 — Default and Legal Consequences

In the event that the Buyer defaults on credit card transactions, the relevant interest rate and default provisions of the cardholder's bank shall apply. The Seller bears no responsibility in this regard. The Seller reserves the right to cancel the order if payment is found not to have been confirmed before preparation begins.

Article 11 — Dispute Resolution

The laws of the Republic of Turkey shall apply to disputes arising from this Agreement. In case of dispute, Consumer Arbitration Boards are authorised up to the value announced by the Ministry of Commerce, and Consumer Courts are authorised for disputes exceeding this value. The authorised Consumer Arbitration Board and Consumer Court is Antalya. The Buyer may also submit complaints and objections through the Ministry of Commerce Consumer Complaint System (TÜBİS).

Article 12 — Evidence Agreement

In disputes that may arise from this Agreement, the Seller's official books and commercial records, electronic data, computer and email records, and SMS logs shall constitute binding, conclusive and exclusive evidence. This article constitutes an evidence agreement within the meaning of Article 193 of the Code of Civil Procedure.

Article 13 — Entry into Force

This Agreement enters into force on the date it is approved electronically by the Buyer. The Agreement remains in force until the parties fully fulfil their obligations. By completing the order form and confirming payment, the Buyer is deemed to have accepted all the terms of this Agreement.

Article 14 — General Provisions

a) The Buyer declares that they have read, understood and accepted the pre-information form and the provisions of this Agreement in electronic form on the ELS Çiçek Dünyası website. b) Placing an order constitutes the Buyer's acceptance of the pre-information form and the distance sales agreement. c) The Seller accepts and undertakes to deliver the product subject to the order completely, in accordance with the specifications stated in the order, and with warranty documents if any. d) The Seller undertakes to fulfil its contractual obligations within the period specified in the order form, except in cases of force majeure. e) The provisions of the Law on Regulation of Electronic Commerce No. 6563 and the Personal Data Protection Law No. 6698 (KVKK) are reserved. f) This Agreement has been drawn up in Turkish, and in case of dispute, the Turkish text shall prevail.