Frequently Asked Questions
The most common questions about ordering, delivery and payment.
What is the cutoff time for same-day delivery?
Same-day delivery depends on the delivery hours of the neighbourhood you select and the preparation time. When you choose a district and neighbourhood on the product page, the available time slots for that day are listed instantly. If standard slots are full, you can still get same-day delivery by choosing a custom time.
Which areas do you deliver to?
We serve the province of Antalya. We deliver to seven districts and more than a hundred neighbourhoods, including Konyaaltı, Muratpaşa and Kepez. You can check whether your address is covered from the district and neighbourhood list on the order screen.
How much is the delivery fee?
The delivery fee varies by neighbourhood and is shown clearly in the order summary. Delivery is free in some neighbourhoods. You can see the fee the moment you select a neighbourhood, before adding the product to your basket.
Can I request delivery at a specific time?
Yes. If you need an exact time outside the standard slots, you can use the custom time option. This is subject to an additional fee that varies by neighbourhood and appears as a separate line in the order summary.
Can I add a message card to my order?
Yes. The message you write in the card note field is delivered to the recipient as a small card alongside the flowers. Funeral wreaths have separate fields for the sash text.
What payment methods do you accept?
Payments are processed through the iyzico secure payment infrastructure. Credit and debit cards are accepted, with instalments of up to twelve months on eligible cards. All transactions are protected by 3D Secure and your card details are never stored by us.
How can I track my order?
You can follow the preparation and delivery process in real time from the Order Tracking page using your order number or phone number. You are also notified by SMS when the order is received, dispatched and delivered.
What happens if the recipient is not at the address?
If our courier cannot reach the recipient, we contact you for instructions. With your approval, the order can be left with a neighbour, reception, security or the front desk. The name of the person who received it is recorded in your order tracking screen.
How do cancellations and returns work?
Your order can be cancelled before preparation begins. Because flowers are perishable, cancellations after preparation has started are reviewed but not guaranteed. If the product arrives damaged, contact us with a photo and we will start an exchange or refund.
How long do the flowers last and how should I care for them?
Bouquets and arrangements stay fresh for around five to ten days depending on care. Change the vase water every two days, cut the stems at a slight angle, and keep them away from direct sunlight and air-conditioning flow. Care details for potted plants are given on the product page.
Can you issue a corporate invoice?
Yes. During checkout, select the corporate invoice type and enter your company name, tax office and tax number. Your invoice will be issued with those details.
Will I receive exactly the flowers in the photo?
Product images are representative. With natural flowers, slight differences in colour and size can occur depending on the season and daily supply. In that case an alternative of the same value and concept is used, preserving the integrity of the design.